Job Summary:
The Desktop Engineer is responsible for providing technical support and ensuring the efficient operation of end-user devices, software, and peripherals. The role includes troubleshooting, installing, and maintaining desktops, laptops, and other IT hardware and Network
Work with the Global technology team to support Onsite Physical Installation of Server , Storage and Network devices .
Key Responsibilities:
1. Technical Support:
o Provide first- and second-line support for hardware and software Installation.
o Troubleshoot desktop, laptop, and peripheral problems to ensure minimal downtime.
o Respond to service requests and incidents in a timely manner.
2. Hardware & Software Management:
o Install, configure, and maintain desktop and laptop operating systems (Windows/Mac/Linux).
o Install and update software applications and drivers.
o Set up and maintain user accounts and permissions.
3. Asset Management:
o Manage IT inventory, including desktops, laptops, and peripherals.
o Ensure proper documentation and tracking of IT assets.
4. Network Support:
o Assist with basic network troubleshooting (e.g., connectivity, printer access).
o Support VPN, wireless, and LAN/WAN configurations as required.
5. Collaboration & Training:
o Work closely with other IT teams to resolve escalated issues.
o Provide user training for new hardware or software implementations.
6. Security & Compliance:
o Ensure devices are compliant with company security policies and standards.
o Conduct regular updates and patches to maintain system integrity.
Key Requirements:
Education & Experience:
· Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
· Proven experience (5+ years) in a similar desktop support or IT helpdesk role.
Technical Skills:
· Proficiency in Windows and macOS operating systems.
· Familiarity with Active Directory, Group Policy, and Office 365.
· Knowledge of basic networking concepts (DNS, DHCP, TCP/IP).
· Experience with remote support tools like TeamViewer, AnyDesk, or SCCM.
· Exposure to endpoint management tools like Intune or JAMF is a plus.
Soft Skills:
· Strong problem-solving and analytical skills.
· Excellent communication and customer service skills.
· Ability to work under pressure and manage multiple tasks effectively.
Preferred Certifications:
· CompTIA A+, Network+
· Microsoft Certified: Modern Desktop Administrator Associate
· ITIL Foundation
