Responsibilities:
- Log customer interactions and create support tickets to track issue resolution.
- Escalate unresolved or complex issues to higher-level support teams when necessary.
- Efficiently research, gather, organize, and share information in a timely manner.
- Prepare documents like correspondence, memos, reports, and other written materials.
- Utilize Microsoft Office Suite (Word, Excel, PowerPoint) to create documents and materials.
- Follow established procedures to track and ensure project completion.
- Coordinate service delivery during the operational phase.
- Support invoice creation and timely processing.
- Maintain accurate and up-to-date files and records in accordance with team standards.
- Assist Business Analysts with data quality issues and reporting.
- Provide administrative support to other departments or CUPPS operations as needed.
- Timely completion of daily paperwork and projects.
- Manage and maintain office supplies and equipment.
- Collate, update, and monitor operational support maintenance renewal contracts.
- Participate and support operations, and undertake other assigned duties.
To apply, please visit www.gmprecruit.com and search for Job Reference: 25005
To learn more about this opportunity, please contact Gia Grace at [email protected]
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973
This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.
By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.
