COMPANY DESCRIPTION
Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.
Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.
RESPONSIBILITIES
- This position is for Centre for Global Education & Opportunities (GEO).
- Stakeholder Management
- Cultivate and maintain strong relationships with partner universities, recruitment agencies, and potential partners through consistent communication.
- Lead the annual placement projections and negotiation exercise with partner universities.
- Promote SMU's programmes to prospective students and overseas universities, both virtually and in person.
- Programme and Event Management
- Plan and execute events such as SMU's Study Abroad Fair, Orientation, Farewell Party and other student outreach and programme publicity initiatives.
- Provide ongoing support and guidance to outbound SMU students and inbound international students throughout the programme. This includes managing the team's role-based mailbox and responding to programme-related inquiries.
- Conduct surveys to gather feedback, analyse results, and prepare reports on students' study abroad experiences, as well as their learning outcomes.
- Contribute to the daily operations of the exchange programmes, including onboarding, outreach, logistics, and billing.
- Work closely with other departments within SMU to ensure full compliance with academic policies and study abroad safety protocols.
- Special Projects
- Collaborate with the team to identify and implement improvements in operational processes to enhance effectiveness and efficiency.
- Lead and manage various programme-related projects, assembling teams to successfully deliver on project goals.
- Diploma or degree holder, preferably with programme delivery and event planning/management experience.
- Strong knowledge of global education and experience in managing international student programmes and events.
- 1 to 2 years of experience in developing and running student programmes, focusing on recruitment and engagement.
- Excellent communication skills, confident in cross-cultural settings; Mandarin fluency is a plus.
- Sales-driven, with a focus on building relationships and growing programmes.
- Proactive, analytical, and adaptable, with problem-solving skills to address challenges.
- A team player, adaptable, and able to thrive in fast-paced environments.
- Detail-oriented with strong planning and organizational skills.
- Able to manage multiple tasks and deadlines efficiently, with high accuracy.
- Tech-savvy, with strong IT and social media skills for programme promotion.
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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.
Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University
