Salary: Up to S$3,300
Work Duration: till Dec 2025 (Renewable depending on performance and project)
Working Hours: 5 days work per week Monday – Sunday (Based on duty roster). Up to 44 hours per week.
Work location: Clarke Quay / Novena (work in office) / Field Visit
Responsibilities:
- Assist respondents to complete selected surveys online or via manual collection. Ensure submissions via manual collection of the completed survey data are keyed into the system.
- Conduct field visits for selected respondents that are not contactable via phone.
- Perform daily updates of call outcomes using Excel files assigned to them.
- Work closely with team-mates on assigned respondents to attain surveys completion.
- Handle objections from selected respondents in terms of survey participation professionally and politely.
- Update daily report accurately to account for productivity and surveys attainment.
- Perform “cleaning” for rejected survey data after submissions due to errors and ambiguities done during collection phase.
- Diligently input case notes into system for each respondent to allow future reference and follow up action plans. i.e. call outcome, refusal to participate in survey etc.
- Comply to Standard Operating Procedures (SOP) and provide valid reasons for any deviations.
- Attain key performance indicators (KPI) established.
- Perform any other ad-hoc duties as assigned.
Requirements:
- Possess Diploma or equivalent.
- Equipped with work experience in survey operations, sales, or customer service role.
- Applicants with call center background, direct sales and customer fronting will be advantageous.
- Able to handle escalations and complaints proficiently to de-escalate these cases.
- Proficient in Microsoft Excel, PowerPoint, Word.
- Able to communicate effectively with internal and external stakeholders.
- Selected applicants are required to complete a training course and passed the assessment test before being deployed to operations.
Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg. R22105467 (Mary Joyce Ong)
