Responsibilities:
- Lead the Service Department to drive business growth, improve profitability, and ensure resource scheduling, staffing levels, and coordination with production staff.
- Manage the service customer base and oversee debt collection, ensuring customer satisfaction and timely payments.
- Provide technical advice to customers, prepare quotations for supply, repair, and installation of products, and coordinate service schedules for timely delivery.
- Collaborate with the management team, negotiate and resolve customer-related disputes, and report to directors on business performance, risks, and operational issues.
Requirements:
- Diploma in a related field.
- At least 3 years of experience in a similar technical or service management role.
- Strong knowledge of company products, excellent communication, time management, and organizational skills.
- Proficient in Microsoft Office Suite, with problem-solving and a positive, assertive attitude.
Interested candidates who wish to apply for the advertised position, please click 'APPLY' to submit your application or send in your resume to [email protected]
EA License No: 13C6305
Reg. No.: R1874608
For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.
