- Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
- Support on desktops, notebooks, printers, scanners hardware components.
- Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.
- Installation of Apple IPad software’s.
- Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.
- At least a Professional Certificate, Diploma or advanced /Higher /Graduate Diploma.
- Willing to learn and work in a team.
- Professional presence and excellent communication skills.
- Hardware Skill – Desktop, Laptop, Printer and Scanner
- ·Windows OS (Must know Windows 10)
