Summary
Responsible for the receipt of guests’ luggage and parcels, and ensure accurate delivery to and from guestrooms. The Bellman also assists guests with enquiries and fulfilling other service requests.
Job Responsibilities
- Greet and welcome guests at the main entrance, use the guest names whenever available
- Liaise with front desk for all arrivals and departures
- Assist in driveway management, opening and closing of vehicles’ doors
- Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner
- Provide information and other assistance to guests when required
- Maintain cleanliness of the entrance and baggage room
- Assist the concierge to book taxi upon guest request
- Alert Security or Duty Manager of suspicious looking person(s) / articles in the lobby
- Maintain complete knowledge of all hotel products and services
