· Develop CRM strategies and marketing campaigns to optimise customer retention and sales growth
· Plan and execute CRM campaigns end-to-end, including the design, processes, performance tracking, QA and ROI reporting
· Manage, plan and execute CRM and marketing campaigns on all communication channels including email, SMS, etc
· Identify and implement new cost-efficient communication channels
· Analyse existing customer data to understand customer behaviour, improve brand loyalty and gain new leads and potential customers
· Adopt new trends and strategies such as upselling and cross-selling to expand customer base
· Manage loyalty programme and member acquisition
· Coordinate with IT, product, operations teams, graphic designer and other internal and external stakeholders in the execution of CRM strategies to achieve defined business outcomes and revenue targets
Elsa Fontanne (CEI No. R24124496)
Recruitment Consultant
Contact Number: 67860100
Email Address: [email protected]
Recruit Express Pte Ltd / EA Licence No: 99C4599
We regret only shortlisted candidates will be contacted
