The Community Ambassador will be part of the wider Regional Workplace Experience Community and is responsible for leading the team in forging a lasting, open and collaborative relationship with clients through the delivery of a unique and authentic experience.
You will be involved in the implementation of all internal & external communication strategies and events management in collaboration with client’s leadership to drive a purposeful fusion of life and work based on authentic human experiences.
Duties & responsibilities
Client Engagement
- Create a fun and impactful client engagement strategy
- Engage with all guests, employees and key stakeholders
- Embed in the FM team a culture of empowerment, engagement and fulfilment.
- Work with relevant parties on space management through data analytics
- Develop client support/feedback initiatives e.g. FAQ
- Build a community of ambassadors to deliver soft services that are authentic, caring and able to provide timely services
Communication
- Lead the development and implementation of all internal communication strategies in collaboration with client leadership with a focus on improving culture and employee engagement.
- Liaison with JLL team and client on soft service delivery
- Share regular event and celebration content through client’s internal monitors, blog posts, newsletters and other communication channels.
- Adopt innovative communication strategies
- Champion monthly meetings with stakeholders to enhance relationships
Event Management
- Formulate a monthly/annual calendar of events and implementation plan
- Build and maintain Standard Operating Procedures
- Organize facilities and manage all event details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.
- Providing outstanding customer service and organizing memorable events that exceed client expectations
- Propose ideas to improve event and service quality
- Events reporting and customer feedback survey
- Develop an event planning process that is simple to adopt and implement
- Assist in the coordination of event orders with clients, team and vendors
- Develop and manage the vendor network
Procurement & Vendor Support
- Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)
- Assist in the procurement of consumables and services as required
- Host monthly/quarterly vendor meetings, upload minutes of meetings, action plans and improvement plans
Finance Admin Support
- Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
- JDE PO/GR, Peoplesoft invoices, Corrigo WOs, track DAS reports and submit monthly accruals report to Workplace Manager
- Ensure Finance KPIs scores are met
Risk Management
- Assist in the event risk management program
- Participate in the disaster recovery and business continuity plans as required
- Follow established escalation procedures and incident reporting procedures
- Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies.
Achieve Key Performance Indicators and Service Level Agreement targets
