Job Description & Requirements
Responsiblities :
1. At least 2 years IT Service Desk experience or,
2. At least 1 year in IT Remote Support experience or,
3. At least 1 year IT Onsite/Desktop Support Experience
- Perform troubleshooting for client platform related problems
- Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
- investigate & provide temporary &/or permanent resolution of incidents escalated
- Liaise with support vendors for maintenance, support or issues resolution
- Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project
- Any ad-hoc duties assigned / required.
