Responsibilities:
- Provide customers with timely and accurate updates on inventory and operations.
- Coordinate with Operations to meet customer needs.
- Ensure all necessary documents are prepared for inbound and outbound operations.
- Inform customers about delays, damages, or shortages.
- Follow up on delay or damage reports.
- Resolve customer complaints and offer solutions to ensure satisfaction.
- Update stowage plans and assist with monthly and quarterly audits.
- Keep inventory records updated in the system and for customers.
- Provide timely updates on weight lists, tally sheets, and reports.
- Coordinate daily operations with the team.
- Identify and resolve customer issues with solutions.
- Track operations and customer requests for month-end invoicing.
Wecruit Pte Ltd |20C0270
Tew Jie Wei | R22106822
