Job Requirements:
- Assist respondents to complete selected surveys online or via manual collection.
- Ensure submissions via manual collection of the completed survey data are keyed into the system.
- Conduct field visits for selected respondents that are not contactable via phone.
- Perform daily updates of call outcomes using Excel files assigned to them.
- Work closely with team-mates on assigned respondents to attain surveys completion.
- Handle objections from selected respondents in terms of survey participation professionally and politely.
- Update daily report accurately to account for productivity and surveys attainment.
- Perform “cleaning” for rejected survey data after submissions due to errors and ambiguities done during collection phase.
- Diligently input case notes into system for each respondent to allow future reference and follow up action plans. i.e. call outcome, refusal to participate in survey etc.
- Comply to Standard Operating Procedures (SOP) and provide valid reasons for any deviations.
- Attain key performance indicators (KPI) established.
- Perform any other ad-hoc duties as assigned.
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PERSOLKELLY Singapore Pte Ltd
• RCB No. 200007268E
• EA License No. 01C4394
• EA Registration No. R24120918 TAM SEE MIN
