COMPANY DESCRIPTION
Founded in 1976, Home Nursing Foundation (HNF) is a leading charity that provides home healthcare services in Singapore, regardless of our patients' ability to pay. Dedicated to all-round support for our patients, HNF delivers comprehensive care programmes to look after patients' emotional well-being and healthcare needs.Our HNF Wellness Day Care & Rehabilitation Centres offer an array of social activities, social support and holistic healthcare services to help our elderly stay independent in their own community.
RESPONSIBILITIES
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Performs administrative work for the Home Personal Care (HPC) service, which may include, but are not limited to the following tasks:
- Liaises with outsource partners supporting the HPC service, quality assurance, service improvement, monitoring of fulfilment rate, incident reporting and feedback management.
- Processes the Eligibility Assessment (EA) forms and other relevant documents submitted by clinicians in a timely manner, and submits the materials to the outsource partners to ensure seamless communication.
- Work closely with outsourced partners to provide patient information and facilitate the scheduling of visits.
- Contacts HPC clients to address their queries or concerns, including complaints and feedback.
- Maintains a database of all HPC referrals and admitted HPC clients.
- Ensures billing reports for partners are accurate before payment.
- Submits attendance information to the ILTC portal for service subvention claims.
- Support the Executive in managing and implementing any changes to HPC's service requirements.
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Onboarding and admission of referred clients within service requirement, such as explaining to patient or next-of-kin and completing the following documentation:
- Service Contract (physical and electronic versions) based on service type (as confirmed with primary nurse/ nurse clinician)
- Financial counselling estimated fee, payment mode, collection of deposit, various healthcare subsidy scheme e.g. Means Testing, ILTC Drug Subsidy, Seniors Mobility Fund.
- Consent for the use of Personal Data.
- Timely and appropriate documentation in electronic medical record system pre-admission module, hardcopy storage, etc
- Rostering and oversight of HPC staff schedules, fulfilment and performance.
- Support other administrative services such as home medical, home therapy or home nursing, call centre, referral submission and surgical store when required.
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To undertake any other duties as requested by the said reporting officer.
- GCE ‘O' / ‘A' Levels or Diploma
- Minimum 3-year experience in administrative work. Working experience in Healthcare industry will be advantageous.
- Proficient in Microsoft Office
- Possess good telephone etiquette and positive attitude.
- Ability to multi-task, helpful, friendly, takes initiative to improve services.
- Organized, meticulous, and responsible with tasks entrusted
