Responsibilities:
- Oversee the daily operation and maintenance of IT systems, including servers, networks, and applications, ensuring high availability and reliability.
- Provide guidance, support, and training to mentor junior team members. Assist in developing and implementing IT operational policies, procedures, and standards to ensure compliance with best practices.
- Develop and maintain documentation for IT systems, configurations, and procedures, ensuring accuracy and accessibility for team members.
- Manage relationships with customers, vendors, and service providers, negotiating contracts and SLAs to ensure quality and cost-effectiveness.
- Respond to and resolve escalated IT issues and incidents, serving as a key point of contact for technical support and troubleshooting.
- Analyse IT operations metrics and KPIs, preparing reports and presentations for management to track performance and identify areas for improvement.
- Serve as a subject matter expert for IT operations staff, sharing knowledge and best practices to foster professional development and growth.
- Monitor IT system performance and security, proactively identifying and addressing issues to minimize downtime and prevent data breaches.
- Conduct regular audits and assessments of IT infrastructure and processes, identifying areas for improvement and implementing solutions.
- Collaborate with internal and external parties to support IT projects and initiatives, contributing to technical requirements, planning, and executing system upgrades, migrations, and deployments.
- Coordinate with the business and finance teams, overseeing budget calculations and purchase-related matters.
- Reporting to Team leader in daily basis for operation matter
Requirements:
- Bachelor’s degree in information systems, Computer Science, Engineering or equivalent
- At least 3-5 years of experience in IT infrastructure operations support within the ICT industry.
- Possessing technical hands-on experiences in troubleshooting of well-known hardware and software, including Routers, Switches, Firewalls, Wireless devices, Servers, PCs, Mobile devices, Office applications, and PDF tools.
- Intermediate knowledge of IT infrastructure, including networking technologies, is a plus: ITILv4, AWS, Azure, Cisco, HP, Dell, Fortinet, Palo Alto, SolarWinds
- Experience with incident management.
- Familiar with system administration tasks and competent in operating systems.
- Excellent communication skills.
To apply, please visit www.gmprecruit.com and search for Job Reference: 25000
To learn more about this opportunity, please contact Yingying at [email protected]
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239
