Job Summary: The Application Engineer will be responsible for providing high-quality technical support for our software applications. This role requires a strong understanding of Java development, excellent problem-solving skills, and the ability to work collaboratively with cross-functional teams.
Key Responsibilities:
- Application Support:Provide second and third-level support for Java-based applications.
Diagnose and resolve technical issues in a timely and efficient manner.
Monitor application performance and ensure system availability and reliability. Tools usage and scripting would be added advantage.
- Troubleshooting:Analyze, identify, and resolve complex software issues.
Debug and troubleshoot Java code to fix defects and performance issues.
Utilize logs, monitoring tools, and other diagnostic methods to identify root causes.
- Collaboration:Work closely with development teams to understand application functionalities and dependencies.
Collaborate with cross-functional teams, including QA, DevOps, and Product Management, to resolve issues and improve applications.
Communicate effectively with customers and stakeholders to provide updates and resolutions.
- Development and Maintenance:Participate in the development and deployment of application updates and enhancements.
Write and maintain documentation for application support processes and procedures.
Contribute to continuous improvement initiatives to enhance application support and performance.
- Incident and Problem Management:Manage and prioritize incident tickets and service requests.
Escalate critical issues to appropriate teams and ensure timely resolution.
Conduct root cause analysis and provide recommendations for preventing future incidents.
Qualifications:
- Education: Bachelor’s degree in computer science, Information Technology, or a related field.
- Experience: Minimum of 3 years of experience in Java development and application support.
- Technical Skills:Proficiency in Java and Java EE technologies.
Understanding of web technologies (HTML, CSS, JavaScript) and frameworks (Spring, Hibernate).
Experience with databases (SQL, Oracle, MySQL) and writing complex queries.
Familiarity with version control systems (Git, SVN).
Knowledge of application servers (Tomcat, JBoss, WebLogic) would be advantage.
Experience with monitoring tools and logging frameworks.
- Soft Skills:Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong organizational skills and the ability to manage multiple priorities.
Interested applicants please send your resume to [email protected]
Venessa Goh Wee Ni
R24124686
Recruit Express Pte Ltd
EA License No: 99C4599
RCB No.: 199601303W
We regret that only shortlisted candidates will be contacted.
