Facilities Site Lead - School
Work Dynamics - Integrated Facilities Management
Principal Accountabilities
- Play a leadership role in overseeing delivery of facilities management services
- Single point of contact on site - responsible for ensuring that contractual obligations, including taking accountability for all on-site FMM matters, are met
- Leading role on people development and site team management
- Responsible for budget control and site finance tracking
- Accountable for site maintenance, small and capital projects
Duties & Responsibilities
Client Management
- Liaise regularly with the Client's nominated representative on various operational issues and JLL programs (e.g. JLL EHS Week, ISO Audits, etc)
- Manage communication channels between the Client and JLL team
- Accountable for delivery of SLA and KPIs and reporting on-time.
- Prepare regular reports to the Client and ensure Client is updated on key matters
- Lead quarterly business review (QBR) and annual review with the Client nominated representative
- Responsible for the attendance at all client meetings and daily record submission to client
- Adhere to College's Safeguarding and all policies stated in the agreement
Service Delivery
- Work closely with the Account Management team to manage facilities management services to the campus
- Monitor critical path activities, ensure timely escalation, and drive quality & consistency within the campus
- Administer client's FM vendor contacts such as evaluating scope of work/ proposed pricing for contract renewals
- Accountable for the overall implementation and review of Environmental Health and Safety (EHS) standards
- Involve in JLL strategic planning and execution of related client business plan to include key objectives, client satisfaction results, summary of value-add activities, and potential growth/expansion opportunities
- Submission of client site risk tracking monthly
- Manage the site duty management team (Operational Lead, Soft Services Lead, Hard Services Lead & Security Coordinator / FSM) to achieve contractual KPI and SLA target
- Manage the site duty management team (Operational Lead, Soft Services Lead, Hard Services Lead & Security Coordinator / FSM) to actively identify and manage sustainability
- Ensure overall customer service satisfaction
People Management
- Responsible for the management of the onsite team e.g. recruitment, performance, assessment, etc
- Actively manage the professional development of all direct reports
- Prepare and implement a Succession Plan for the account
- Ensure the campus is adequately staffed
- Responsible for planning and oversee the site staff training program
Finance Management
- Responsible for budget control and site finance tracking of fixed and adhoc vendor expenditure
Person Specification
- Degree in Building/Mechanical/Electrical Engineering or any other related discipline
- Practical experience in facilities management, vendor management, client reporting and finance management
- Ability to adapt and perform under pressure, strong leadership, people, and communication skills
- Possess strong interpersonal skills with the ability to build rapport quickly
- Good communication skills with excellent command in spoken and written English
