Responsibilities:
- Serve as the first point of contact for seeking technical assistance, over the phone, remote connection software, chat, and email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details
- Walk through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in internal ticketing systems.
Requirement:
- Minimum Bachelor's degree is required.
- Technical support professional with 3 years’ experience in the IT technical support / Desktop Support focused on end-user support
- Good experience in support and troubleshooting Windows and Mac OS including mobile devices (iOS and Android mobile operating systems)
- Ability to diagnose and resolve basic to moderately complex end-user technical issues
- Experience with setup and configuration of end-user desktop and laptop computer hardware, software, phones and peripherals.Technical Support / Desktop Support Engineer.
Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]
We regret that only shortlisted candidates will be contacted.
EA License No. 01C4394
EA Personnel Reg.No. R1104824 (Samsudeen Mohamed Basith)
This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
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