Duration: 1 year contract
Location: Paya Lebar
Working hours: Mon - Fri (830am - 6pm)
Responsibilities
- Develop and implement training admin processes to meet client needs.
- Work with client’s department heads to identify and streamline processes for efficiency improvement.
- Coordinate training sessions with internal and external parties.
- Lead and support a team of 15 training admin staff.
- Oversees daily end to end training admin operations.
- Present monthly reports to management.
- Table monthly management meetings.
Requirements
- Degree or equivalent in business, operations management, data analytics or related fields.
- At least 8 years of experience in the management of customer service, training/operations, service planning, and involved in the handling of process improvement and data analysis.
- Strong leadership skills to motivate and lead the team effectively and to ensure that the deployed personnel are loyal, committed to good performance and have the knowledge they need to do their jobs well.
- Process strong interpersonal skills, with the ability to give clear instructions and guidance to the team, provide great customer service and handle high level escalations.
- Has strong analytical skills and the ability to interpret information from numerous sources to address and rectify issues, find focused solutions to business problems, and identify areas.
- Strong grounding in governance, performance management, project management (Especially prior experience in achieving smooth and efficient transition from the incumbent service provider), innovative in-service management.
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
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