- Manage the day-to-day running and maintenance of IT systems (servers, networks, applications) to ensure optimal performance and reliability.
- Guide and support junior team members, contributing to the development of IT operational standards and procedures.
- Create and maintain detailed documentation for IT systems, configurations, and procedures to facilitate knowledge sharing and efficient operations.
- Work with internal and external stakeholders to support IT projects, including planning, upgrades, migrations, and deployments.
- Build and maintain relationships with vendors and service providers, negotiating contracts and SLAs to ensure quality service and cost-effectiveness.
- Partner with finance teams to manage IT budgets, procurements, and financial planning.
- Address and resolve escalated IT issues and incidents, serving as a key technical contact for troubleshooting and support.
- Analyze IT performance metrics and KPIs, generating reports to track performance and identify improvement areas.
- Act as a subject matter expert, sharing knowledge and best practices to foster professional growth within the IT team.
- Take ownership of IT responsibilities, working with a sense of urgency and self-motivation.
- Monitor IT systems for security threats and performance issues, proactively addressing them to minimize downtime and prevent data breaches.
- Conduct regular audits and evaluations of IT infrastructure and processes, identifying and implementing improvements.
- Provide daily updates and reports to the Team Leader on ongoing activities and issues.
Requirements:
- At least 3-5 years of experience in supporting IT infrastructure operations within the ICT industry.
- Demonstrated expertise in diagnosing and resolving hardware and software issues, including routers, switches, firewalls, wireless devices, servers, PCs, mobile devices, Office applications, and PDF tools.
- Experience with managing incident response processes efficiently.
- Proficient in system administration tasks and familiar with various operating systems.
- knowledge of IT infrastructure, including networking technologies, ITILv4, AWS, Azure, Cisco, HP, Dell, Fortinet, Palo Alto, and SolarWinds.
- Proven track record of delivering high-quality and dependable work consistently.
To apply, please visit www.gmprecruit.com and search for Job Reference: 25021
To learn more about this opportunity, please contact Gia Grace at [email protected]
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973
This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.
By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.
