Assistant Head (Operations & Development Department)
- Working hours: Mon to Fri (9am – 6pm)
- Location: Buangkok
- Salary: $4,300 - $5,000
Responsibilities:
Management Function
- Supervise the daily operations in the Hostel according to the SOPs.
- Ensure Youth Work Associates (YWAs) and Night Residential Care Worker (NRCW) understanding and alignment of practice with the overall philosophy
- Oversee staff relationship with residents and stakeholders.
- Manage staff morale, motivation and discipline in the department
- Monitor and develop staff competency and training in order to fulfill their evolving roles and responsibilities in the department
- Assist HOD to manage budget and manpower allocation
- Lead and support departmental meetings as necessary.
- Deliver Trauma-informed practices in daily staff and residents interactions/management.
- Coach and mentor new employee onboarding effectively with accurate and timely documentation records.
- Responsible in achieving Department goals
- Ensure work goals are aligned with Department goals
Role Function
- Cover the role of the shift staff when necessary
- Effective and fair roster planning to cater to the needs of the daily operations.
- Ensure adherence to the SOPs in the daily operations of the hostel
- Coach YWAs and NRCWs to perform their roles effectively
- Coordinate with other Departments when necessary
- Manage and oversee all documentations required for the department
- Assist HOD in preparation and submission of Monthly/Quarterly reports
- Assist HOD in managing crafting/reviewing/amending SOPs as per required
- Oversee all investigation and review investigation process/approach/techniques (Discipline Committee Chair)
- Oversee all the process in hostel (e.g. approved / prohibited items list / confiscated / safekeeping / remand items / body check, property check and dorm check)
- Oversight on departmental portfolio progress.
Development Function
- Assist HOH/HOD in roles and functions which are assigned.
- Assist HOD in planning the development of the YWA and NRCWs in the department.
- Assist HOD in reviewing current and implementing new process to meet requirements of the Ministry.
- Identify and attend courses/training for personal and professional growth and development.
Taskforce Involvement
- Able to lead taskforces within the department
- Able to represent the department to contribute in inter-department/inter-division taskforces
Chin Wai Loon Reg No: R24121618
The Supreme Hr Advisory Pte Ltd EA No: 14C7279
