Job Description:
- Provide technical support, propose solutions, and project related queries for all Wired, Wireless network.
- Perform analysis, Plan, Coordinate and Implement all change requests on existing network equipment.
- Maintain records of system details (e.g. configuration, changes, problems, disaster recovery document) for network equipment.
- Manage firewalls like Checkpoint, Cisco FTD, Palo Alto and NEXUS switches; F5 Load balancer
- · Gather business and/or application requirements on the infrastructure to plan, design, install, test & implement systems in accordance with the specifications & service level.
- · Aligned or enhanced ITSM/ITIL methodologies in daily operations e.g. Change, Incident, problem, release management & CMDB.
- · Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability.
- · Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- · Implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
- · Create and maintain comprehensive documentation for all implemented networks.
- · Assist in preparation of proposals and solution presentations.
- · Able to lead a team of network engineers (size).
- · Attain key certifications for partnership with key vendors.
Educational Qualification:
- Years of IT Experience: 3 Years
- Work Experience: 3 Years
