Company’s Profile
Our client is a reputable Business Managed Services provider in Singapore with a proven track record of providing excellent service to their esteemed clients across public, private, and people sectors. Offering a wide range of services, from finance and payroll to HR and customer care, they specialise in helping businesses transform and streamline their operations. They are seeking a motivated Customer Service Executive (Case Management) to join their team and contribute to their ongoing success.
Location: Alexandra (Office shifting to Bukit Gombak in Jan 2025)
Working hours: Monday to Friday, 8.00am to 5.30pm
Responsibilities:
- Receive cases, analyse the background and follow up actions required
- Correspond with various agencies to retrieve data and feedback needed for case closure or submission. Ensure that responses adhere to SOPs.
- Conduct investigation on process gaps to determine root cause and perform rectifications. Liaise with business process owners, ground users and system technical teams to improve process gaps.
- Support, conduct audit and track submission of reports.
- Provide clear and concise advice and responses to the queries raised via phone call and/or email.
Requirements:
- Min. Diploma in Business Management / Customer Service Management / Customer Service Experience or related fields.
- Entry level candidates will be considered.
- Bonus if possess 1-2 years’ experience in Customer Service roles
- Meticulous with keen attention to details, highly disciplined, service-oriented and good team player
Your recruiter for this job: WhatsApp Celine @ 6421 4966 for a quicker response.
Connect with me on LinkedIn: www.linkedin.com/in/your-recruiter-celine-chan
Celine Chan | R21103433
Talentsis Pte Ltd | EA No: 20C0312
