Responsibilities:
- Answering incoming calls and making outbound calls to customers.
- Manage incoming emails.
- Provide Live-Chat support.
- Provide first level support to troubleshoot and solve technical problems.
- Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
- Incident tracking and first & second level resolution for all trouble calls.
- Coordination for employee user account administration, activation, changes, and terminations.
Requirements:
- Minimally Nitec qualifications in IT related disciplines
- Minimum 1 year IT Support experiences
- Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
- Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
- Basic computer skills and proficiency in typing are also important.
Others:
- Working Location : Changi Business Park/Bedok/Ang Mo Kio
- Working Hours: 5.5 Days or 12 Hours Shift
