- Customer service includes responding to questions and requests from clients, giving details about goods and services, and handling grievances.
- Transaction processing includes accepting orders, completing applications and paperwork, and managing returns and reimbursements.
- Customer interaction documentation includes keeping track of questions, requests, answers, and follow-up activities.
- Escalating problems: Making necessary phone calls to additional team members or departments
- Keeping track of client information, including updating databases and guaranteeing client satisfaction
- Customer feedback reporting: Providing reports on concerns and feedback from customers
- 5.5 working days
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