Location: Novena
Contract Duration: 6 Months - 1 Year Contract
Key Responsibilities:
- Answer inbound calls and respond to customer inquiries efficiently and professionally.
- Provide accurate information about products, services, and policies.
- Resolve customer complaints or escalate issues to the appropriate department.
- Maintain accurate records of customer interactions and transactions.
- Meet or exceed performance metrics, including response times and customer satisfaction.
What We’re Looking For:
- Strong verbal and written communication skills.
- Empathy, patience, and a passion for helping others.
- Ability to multitask and work in a fast-paced environment.
- Basic computer literacy and familiarity with call center software (training provided).
- Previous experience in customer service or a call center environment is a plus but not required.
What We Offer:
- Competitive salary and performance-based incentives.
- Comprehensive training program to set you up for success.
- Opportunities for career growth within our organization.
- A supportive and collaborative team culture.
Attention to: Hailey
By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.
We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.
Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431
