Position: Store Manager
Location: Based in Singapore
About the company
As one of the world’s most prestigious luxury maisons with a rich heritage of craftsmanship and innovation, they pride ourselves on creating timeless luxury bags and accessories. Their legacy is built on unparalleled artistry, impeccable quality, and an exceptional customer experience.
They are seeking a passionate and experienced Store Manager to lead our flagship boutique/store and uphold the maison’s exceptional standards of service and excellence.
Key Responsibilities
• Sales Leadership & Retail Operations
• Drive the boutique’s sales performance to exceed targets, ensuring consistent growth and profitability.
• Implement effective sales strategies and initiatives to achieve both individual and team objectives.
• Oversee all store operations, ensuring operational excellence, efficiency, and adherence to brand guidelines.
• Monitor inventory levels and ensure the timely replenishment of products to meet customer demand.
• Team Leadership & Development:
• Lead, mentor, and inspire a team of sales associates and specialists, fostering a high-performance culture.
• Develop training programs to elevate product knowledge, customer service, and sales techniques.
• Conduct regular performance evaluations and provide feedback for continuous improvement.
• Create a supportive and collaborative work environment that aligns with the maison’s values.
• Customer Experience & Relationship Management:
• Embody the maison’s values by providing an exceptional customer journey and bespoke shopping experience.
• Build and nurture long-term relationships with high-value clients through personalized service and follow-ups.
• Address and resolve client concerns with grace and professionalism to ensure client satisfaction.
• Partner with the marketing team to host exclusive in-store events, VIP appointments, and clienteling activities.
• Brand Stewardship:
• Uphold and communicate the maison’s heritage, craftsmanship, and unique brand identity to clients and the team.
• Ensure the boutique is always impeccably presented, maintaining the visual merchandising standards.
• Act as the face of the maison in the local luxury market, building partnerships and representing the brand at events.
Skill & Requirements
• Minimum 4 years of sales and retail operations experience with a luxury brand.
• Proven track record of achieving sales targets and leading successful teams in the luxury retail sector.
• Strong customer service orientation with a passion for delivering an elevated shopping experience.
• Excellent communication and interpersonal skills, with the ability to build meaningful client relationships.
• In-depth knowledge of luxury bags and accessories, including trends, craftsmanship, and market positioning.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• A charismatic and professional demeanor, with a deep appreciation for luxury and heritage.
Qualifications
• Fluency in additional languages is highly desirable to cater to an international clientele.
• Experience with clienteling tools, CRM systems, and hosting exclusive VIP events.
• Passionate about luxury, art, and culture, with a deep understanding of the maison’s heritage and legacy.
Whats in it for you?:
• A competitive salary and performance-based bonus.
• Opportunities for growth within the maison’s global network.
• A chance to represent a globally renowned luxury heritage brand and work in a highly esteemed environment.
Application Process:
If you have the expertise and passion to uphold the exceptional standards of our maison
This role is ideal for someone who thrives in the luxury industry, appreciates artistry, and is driven by creating memorable customer experiences while leading a high-performing team.
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