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Jobs in Singapore   »   Jobs in Singapore   »   Business Management / Project / Planning Job   »   Business Operations Analyst
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Business Operations Analyst

ServiceNow

ServiceNow company logo

What you get to do in this role:

  • Be the go-to expert for Global Talent data processes and enable your partners within various Global Talent teams such as Talent Acquisition, Total Rewards, Talent Activation & Growth, and HR Business Partners
  • Manage master data in our core systems such as Workday, Jobvite, and Service Now platform
  • Collaborates with cross functional business and IT teams to capture business requirements and translate them into processes and system solutions
  • Documents implementation considerations, workflows, process maps, etc. as required.
  • Develops UAT strategy and execution to cover testing, defect resolution and triaging
  • Maintain standardized data definitions and globally streamlined data entry procedures
  • Works with relevant teams to support day-to-day systems and interfaces to resolve issues related to existing solutions.
  • Utilize strong understanding of business processes, services, and technology to identify opportunities for improvement, simplification, standardization, and automation.
  • Participates in stakeholder communications, sends status reports by preparing materials, facilitating sessions and documenting outcomes.
  • Develop and maintain simple to complex reports, utilizing Workday Report Writer, as well as other organizational tools and available technologies
  • Lead the preparation and delivery of complex HR reports, ensuring alignment across deliverables, and adherence to overall global reporting strategy
  • Create and maintain standardized real-time dashboards displaying key metrics and insights for HR and business leaders in a visually appealing manner

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