Working location: Work from home
Industry: Staffing and Recruiting
Working hours: 3 hours, 3 days per week
Salary: $10 to $13 per hour
About Us:
At EQUE, we specialize in connecting job seekers with their ideal career opportunities. As a trusted name in the recruitment industry, we are committed to delivering a positive experience for candidates and clients alike.
Role Overview:
We are seeking a compassionate and detail-oriented Part-Time Public Relations Officer to manage and address candidate grievances with professionalism and empathy. This role is ideal for someone with excellent interpersonal skills, a passion for resolving issues, and the ability to maintain strong relationships.
Key Responsibilities:
- Grievance Resolution: Serve as the first point of contact for candidates' concerns, ensuring complaints are addressed promptly and effectively
- Candidate Support: Actively listen to candidates’ feedback, provide solutions, and maintain open communication channels
- Conflict Mediation: Mediate between candidates and recruiters to resolve misunderstandings or issues amicably
- Record Management: Maintain accurate and confidential records of grievances and resolutions
- Process Improvement: Provide insights and feedback to the team to enhance candidate experience and satisfaction
- Brand Representation: Uphold the company’s reputation by fostering positive relationships and ensuring professional communication at all times
Requirements:
- Prior experience in public relations, customer service, or a related field is preferred
- Strong problem-solving skills with the ability to handle sensitive situations with discretion
- Excellent verbal and written communication skills
- A friendly, empathetic, and professional demeanor
- Ability to work independently and commit to a flexible part-time schedule
What We Offer:
- A collaborative work environment with supportive colleagues
- Flexible hours to fit your schedule
- Competitive hourly rate with room for growth based on performance
- The chance to make a real difference in enhancing candidate satisfaction
How to Apply:
If you are passionate about helping others and excel at conflict resolution, we’d love to hear from you.
Join us in ensuring every candidate's experience is a positive one!
