Job Description:
We are seeking a dedicated and detail-oriented Monitoring Specialist to join our team. This role involves monitoring activities, reviewing flagged transactions, and ensuring smooth operations in a fast-paced environment.
Roles & Responsibilities:
- Perform monitoring activities using provided tools and review flagged transactions.
- Ensure all tasks are completed and submitted in compliance with Standard Operating Procedures (SOPs) and within agreed timelines or SLAs.
- Maintain proper documentation, notifications, escalations, and tracking of interactions with clients.
- Handle ad hoc duties and tasks as required.
Requirements:
- Minimum of 1 year of experience in an administrative role.
- Minimum education qualification: N-levels, subject to relevant working experience.
- Fast learner and a strong team player.
- Excellent communication skills and ability to thrive in a fast-paced environment.
- Willingness to work rotational shifts, including weekends and public holidays.
- Working hours: 10:00 AM to 10:00 PM, 4 days a week.
Additional Information:
- This is a 100% onsite role.
- Candidates must be comfortable working on weekends and public holidays.