The Quality & Training Team in Primary and Community Care Division supports the capability and capacity building of the PCN HQ care teams to strengthen team-based care approach. The Primary Care Networks (PCN) is setup for General Practitioners (GP) clinics to support holistic and team-based care. With the implementation of Healthier SG, the PCN HQ will continue to play an important role to ensure more effective chronic disease management.
As a member of the team, your key roles will include the following:
Administration
- Identify and develop training roadmaps for the PCN Care Teams (which includes Nurses, Primary Care Co-ordinators, Clinic Assistants, GPs)
- Anchor the development of standardised care delivery including establishing SOPs and competency framework to support the work of the PCN Care Teams.
- Involved in inter-agency workgroups to support primary care development and transformation.
- Co-create new models of care to support team-based care approach.
- Gather insights for development and implementation of new initiatives and support the administration of the existing primary care model, including but not limited to managing funding and monitoring of project KPIs
- Establish strong rapport with primary care team, service providers to strengthen the administration of the existing primary care model
Clinical Management
- Provide clinical supervision and implement framework to ensure patient safety and staff safety for care delivered by PCN HQ.
- Consolidate and share best clinical practices across the primary care landscape (including polyclinics, community nursing and private primary care) with both internal and external stakeholders
- Provide supervision to clinical team in Q&T team
- Motivates the care team and provide consultation and foster professional development through coaching and mentorship
Job Requirements:
- Bachelor degree Nursing and / or Master degree in any discipline (preferably but not limited to nursing, education, public health or health administration, etc)
- Prior experience in healthcare management or operations in primary care or hospital is desirable (> 6 years of experience in administrative function) and working with diverse group(s) of people in an organization / stakeholders
- Possess a high level of adaptability and learning agility in a dynamic environment
- Possess strong organizational skills in communication, time management, analytics and problem-solving, leadership and interpersonal skills
