Advising, Selling & Clienteling
- Responsible to set individual sales target & to manage the overall boutique’s performance
- Provide market updates, business trends and areas to improve during daily team briefings
- Provide analysis and proposals to retail management on the action plans to achieve boutique performance.
- Responsible to grow boutique portfolio through new client acquisition and upgrading existing clients.
- Responsible to teach, coach and follow up with team’s clienteling activities
- Work closely with marketing department on events and boutique activations
Client Experience & Journey
- To ensure that the individual including the team adheres to all aspects of achieving high scores for the Net Promoter Score.
- Anticipate customer needs and to handle customers tactfully and professionally with consistent follow-up.
- Ensure the after-sales follow up is followed through
Team Development & Fostering Maison Culture
- Conduct staff appraisals and monitor performance on a regular basis.
- Provide team guidance in product knowledge, clienteling, selling and coaching for development.
- Ensure employees are given frequent feedback on their performance and how to be more successful.
- Lead by example and create a positive dynamic working attitude and environment where employees will want to develop their career with the organization.
- Actively be on a look out to improve talent pipeline.
Elsa Fontanne (CEI No. R24124496)
Recruitment Consultant
Contact Number: 67860100
Email Address: [email protected]
Recruit Express Pte Ltd / EA Licence No: 99C4599
We regret only shortlisted candidates will be contacted
