JOB DESCRIPTION
As Operations Manager (Admin Principal) of the campus, you will play a key role in assisting the centre leader(s) in enrolment, finance, parents and external relations, marketing and promotional events, estate management, safety, health, hygiene and security, quality management, regulatory compliances, logistics support and general administration of the campus. You will supervise a small team of customer service/administrators and security officers to achieve excellence in school administration and operations. This job offers excellent opportunities to acquire skills in all facets of organisational administration in a vibrant environment.
KEY RESPONSIBILITIES
- Manage general administration of the campus including generating management reports, update of government subsides, ensuring the completeness of customer records, and maintain proper documentations and records
- Working with centre leader(s) in meeting enrolment and revenue targets, manage the day-to-day financial operations including exercising financial control over budget expenditure, timely collection of revenues and financial reporting
- Supporting the centre leader(s) in customer relations and customer services, including engagement and customer satisfaction, prospecting, enrolment and general customer affairs
- Supporting the centre leader(s) in establishing, building and maintaining external relations, including coordinating activities with stakeholders such as government authorities, community partners, residents committee and constituency advisors
- Supporting the centre leader(s) in human resource management including engagement and retention, manpower planning for non-teaching staffs, professional development, resourcing and general HR administration
- Overseeing estate management of the campus and liaising with contractors on estate and landscape maintenance, improvement work and health safety, cleanliness of the school
- Reviewing and maintaining security and safety of the school premises and property, including the establishment of security and safety procedures and the conduct of emergency exercises
- Providing logistics support for school activities, excursions and functions such as Open Houses, Parents-Teacher Conferences etc.
- Supervising a team of customer service officers, security officers and in certain circumstances attendants, traffic warden etc. and providing them with on-the-job training for effective school operations
JOB REQUIREMENT
- Candidates with at least 3years Sales Management, Hospitality/Retails Operations preferred
