Job Duties:
• Handle the day-to-day operation and support of voice infrastructure across Asia regional offices.
• Handle voice projects; design & deployment and post support.
• Perform network capacity planning and proper monitoring of voice infrastructure system.
• Perform system Installation, patching, and hardware maintenance.
• Attention to detail, documentation, and accurate record-keeping skills.
• Coordinate with IT of Head Office and regional units for the project and standard implementations.
Job Requirements:
• Degree in computing science or any related discipline.
• 7 years of IT working experience with minimum 5 years hands-on experience with Cisco equipment i.e. Cisco Call manager, Router & Switches.
• Technical knowledge and practical experience with:
o Cisco Unified Communication Manager
o Cisco Unity Connection, Cisco IM & Presence and Jabber
o Cisco Voice Gateway and VG Analog Converter
o Protocols such as MGCP, H.323 and SIP Protocol
o Voice Call Routing and Dial Plan
• Solid experience in troubleshooting voice-related issue.
• Relevant experience in voice recording (active & passive)
• Cisco certification is an added advantage.
• Able to provide support during non-business hour calls.
• Ability to prioritize and handle multiple tasks and projects concurrently.
• Positive and supportive attitude towards team members.
• Extreme discretion in handling of confidential information.
• Excellent oral and written communication skills.
• Strong Knowledge on IP Telephony from operational and design perspective.
• Excellent communication, interpersonal and logical skills
• Must be self-motivated and should demonstrate keen attention to detail and possess the ability to work autonomously
• Experience in Call Manager IP Telephony from operational and design perspective/ CISCO Jabber/ Cisco Voice Gateway and VG Analog Converter/ Protocols such as MGCP, H.323 and SIP Protocol, Voice Call Routing and Dial Plan and Relevant experience in voice recording (active & passive)
Interested applicants please send your resume in MS Word format and attention it to Tan Joanna (R1104661)
Shortlisted candidates will be notified
Data provided is for recruitment purposes only
www.ambition.com.sg
EA Registration Number: R22104385
Business Registration Number: 200611680D. Licence Number: 10C5117
