- Provide patients and visitors with direction and assist with their enquiries/requests at the Concierge counter
- Visit patients, go the extra mile by offering assistance and recording feedback received
- Receive feedback from patients and visitors and provide appropriate service recovery
- Ensure smooth traffic flow at the lobby and at the driveway
- Ensure admitting patients are sent to the room as soon as possible
- Ensure discharging patients are fetched as soon as possible and coordinate limousine pick-up
- Liaise with florist and other departments for the offering of fruits/flowers gift/arrangement sets for designated patients
- Prepare ward visitation reports (as required)
- Conduct maternity and hospital tours (as assigned).
- Maintain records and reports of tours.
- Circulate VVIP list daily
- Assist with visa extension documentation for patients and their family members
- Make specialist referral appointments for walk-ins
- Work with supervisors to ensure the assigned service stations are manned effectively
- Participate in projects and assist in events as assigned
- Perform any other duties or undertake other responsibilities as assigned by Customer Service executive and above
Requirements
- Min NITEC / Diploma in any courses
- Min 1 to 2 years of customer service
5 days work, 2 off days
Able to commit weekends
42h per week
7am - 430pm ($12/h)
930am - 7pm ($12/h)
11am - 830pm ($12/h)
8pm - 730am ($16/h)
Interested candidates, please forward your resume to [email protected]
Consultant: Huang Jingsheng Kevyn (R1333338)
Recruit Express Pte Ltd (99C4599)
