Key Responsibilities
- Data Management: Gather and record accurate alumni engagement data and generate timely reports for senior management and ad hoc requests. Verify and update alumni LinkedIn data and notable alumni lists.
- Recruit, train, and supervise student helpers for data updates in Blackbaud CRM.
- Data/IT Project Management: Collaborate with units, including the
- Advancement Office and Centre of IT Services (CITS), to enhance IT-related
- services for alumni.
- Manage and coordinate technical aspects of the alumni portal, serving as the liaison for technical issues.
- Operations and Coordination: Guide the Senior Executive, Data Management in
- maintaining CRM data accuracy.
- Handle CRM access requests and support the team lead on data-related audits. Ensure compliance with data privacy policies and update departmental SOPs.
Qualifications and Requirements
- Bachelor's degree in Information Systems/Technology, Data Analytics or other related fields.
- Advanced-level knowledge of Microsoft applications e.g. Excel, Word, PowerPoint.
- Knowledge and skills in data visualizations
- Familiarity with the Personal Data Protection Act (PDPA), data privacy and governance policies.
- Minimum 4-5 years’ experience in data and database management, or customer or membership-type platforms/app or IT related-projects
- Experience in managing others e.g. junior staff will be advantageous.
Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO Mobile.
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EA Reg. ID: R22109658 (Teng Yong Yao)
EA License No.: 01C4394
