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Job Description
Duties & Responsibilities
1.Recruit, train, assess and supervise personnel performing recruitment and interviewing to ensure quality of the participant data.
2. Manage the recruitment listings and study visit scheduling to ensure response rates and operating capacity are maximised, and project timelines are being met
3. Design, test, implement and review new workflows or surveys
4. Recontact participants to verify and rectify collected information
5. Ensure participant information in the operations database is updated and accurate and the completed consent and data forms are accounted for and securely stored
6. Record and track the submission, rework or rejection of consent forms and questionnaires and generate reports on data quality
7. Investigate participant complaints and incidents and implement appropriate actions for continual improvement of processes and service
8. Supervise and guide callers, interviewers and recruiters on professional conduct and responsiveness to ensure participant satisfaction and willingness to contribute for the long-term
9. Compute monthly payments to the recruiters
10. Manage the cash and vouchers for the reimbursement to participants of various projects
Qualifications
- A degree holder, preferably from a biomedical or life science discipline
- Minimum 3 years of working experience and 1 year of supervisory experience
- Clear and good communication skills
- Careful and meticulous with data management
- Fluent in English and at least 1 other local language (for examples Malay or Chinese) to be able to understand and communicate with research participants who are only able to speak Malay or Chinese
- Proficient in Microsoft applications
