The Technical Manager provides technical support and advice to customers and the service team in the region. They work closely with sales, service teams, and customers on training, troubleshooting, maintenance, warranty, and special projects. They proactively engage with customers on pre-sales and post-sales technical queries to assist the sales team in generating revenue. They serve as the primary contact for customers in technical and field service matters, working to resolve their problems. They coordinate closely with the General Manager-Service to efficiently manage service operations.
Key Responsibilities:
- Technical Support: Provide technical support solutions during installation, repair, troubleshooting, testing, and commissioning.
- Product Performance Assessment: Assess product/equipment performance and recommend improvements.
- Customer Interaction: Interact professionally with technical superintendents, owners’ representatives, technical directors, and shipyard personnel.
- Service and Repair Advice: Recommend and advise customers on service and repair matters to support reliable and safe equipment operation.
- Vessel Support: Provide technical solutions to enable safe, continued operation of vessels.
- Technical Report Preparation: Prepare critical technical reports for service/warranty jobs and future submissions.
- Repair Shop Involvement: Participate in repair shop facility matters and maintain professional repair work.
- Outsourcing Management: Review, recommend, and manage outsourcing of repair jobs.
- Skill Development: Learn new skills to become self-sufficient and provide advice for routine repair and service tasks.
- Task Completion: Follow up to complete tasks assigned by the General Manager-Service.
