About the client:
Our client is a reputed Bank.
Responsibilities:
- Investigate production issues, respond based on production defect severity SLAs.
- Manage and respond to users on timely manner.
- Log incident ticket for production issues and user queries
- Follow up on defect and incident closure and meet incident closure KPI.
- Make sure system availability as per respective agreed SLA.
- Provide support for annual Disaster Recovery exercise for supported applications.
- Provide support to System Engineers on server level patches / upgrade as and when applicable.
- Ensure application incident & task documentation is properly updated for each production release.
Requirement:
- 2 years’ relevant experience preferably in Application Support.
- Prior hand-on production support experience of OPEN Systems/AS4000
- Good support knowledge in either one of the retail or wholesale payment or customer information systems
- Hands-on experience AS400, SQL queries, shell scripts (UNIX) and optimize incidents investigation.
- Good to have understanding and experience of ITIL methodology
- Able to work for 12 hours rotation shift including night shift (4 days work & 3 days off)
- Available for face to face interview at client location.
Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]
We regret that only shortlisted candidates will be contacted.
EA License No. 01C4394
EA Personnel Reg.No. R1104824 (Samsudeen Mohamed Basith)
This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
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