This position serves as a project and implementation manager, as well as a deep subject matter expert to clients (financial institutions or third-party technology platforms) who have signed up for Visa Commercial and Money Movement Solutions’ suite of products such as B2B Connect, Visa Direct and potentially other card-based solutions. This is an individual contributor responsible for managing complex project and product delivery and taking a broad perspective to identify innovative solutions, using a variety of options from API integration, batch file processing and web portal system features, to meet our clients’ needs. This role serves to understand, gather and document our client’s project requirements while providing system implementation, training and expert consultation on CMS product features and functionalities.
In this role, you are expected to:
- Provide quality project management and implementation support to Visa financial client institutions, processors and/or third-party platforms to ensure client expectations are exceeded.
- Lead projects for Visa B2B Connect, Visa Direct, and from time-to-time, other Commercial and Money Movement applications and platforms, including establishing clear project plans, status and expectation setting for technical migration activities.
- Create and maintain implementation best practices for money movement and commercial card products using project management methodology and payments industry knowledge.
- Coordinate directly with clients to understand product setup requirements, and facilitate product installations, conversions and maintenance requests without client impact.
- As a subject matter expert, acquire and maintain a deep understanding of our products to train and consult customers and internal stakeholders on optimum delivery and adoption.
- Prepare and maintain detailed project scope documents, project plans with risk/mitigation plans, status reports, and issue log.
- Report client project accomplishments and deliverables to management on weekly or monthly basis and consistently log project progress on Microsoft Dynamics, Teams and/or SharePoint.
- Build and enhance strong customer relationships with key Visa financial client institutions, technology providers and internal stakeholders.
- Represent client change requests, system or operational requirements, negotiate and manage expectations internally and externally.
- Manage alignment with client’s tactical and strategic initiatives while balancing against Visa deliverables and commitments.
- Proactively identify opportunities and implement recommendations to increase service quality and/or efficiency.
- Work independently with minimal guidance for own assignments, be resourceful and must be able to take the initiative to resolve challenging and complex problems within the established deadlines.
- Stay current with industry and client trends and maintain a strong knowledge of Visa payment products and services.
- While the role is based in Singapore, you will be providing services to clients across the Asia Pacific region.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
