Responsibilities:
- Monitor and observe system alerts or abnormal system behaviors.
- Follow incident isolation procedures to identify and verify faults.
- Apply problem resolution scripts to fix issues or escalate them as necessary.
- Consolidate records for reporting, monitoring, analytics, or audit purposes.
- Perform post-change system health checks to ensure no undesirable behaviors are introduced.
- Manage the entire lifecycle of incident tickets, including creation, updates, escalation, and closure.
- Review and verify the accuracy of operational scripts, suggesting areas for improvement.
Experience and Skills Needed:
- Possess a Nitec, Diploma, or Degree, preferably in Engineering or Information Technology.
- Willingness to work in teams on 12-hour rotational shifts, including weekends and public holidays.
- Ability to follow documented work instructions and procedures effectively.
