Summary of the position/scope of work:
Sybase & PostgreSQL team in Singapore is responsible for day-to-day operational services on the infrastructure of Europe (mainly France , UK) and Asia remotely from Singapore. France infrastructure represents approximately 80% of the worldwide production activities of CA-CIB in Singapore
- Sybase & PostgreSQL Expert is a technical expert role within the Database team and will be responsible for managing, administration and supporting the Sybase & PostgreSQL Database technologies for the bank.
- He/She will be the technical point of contact for the Run team.
- He/She will be a technical L3 resource for Sybase & PostgreSQL database services in CA-CIB. As such, he/she will provide support for all production support activities within the Database team in Singapore.
- He/She is accountable for the overall health and stability of the technical solutions within his scope.
- He/She has to effectively work with technical peers such as architects, peer experts and project teams on technology road maps and projects.
- · He/She will work with L3/Service Manager to gain control over the scope of technical activities, develop best practices and gain knowledge over all aspects of support.
Scope of duties:
Job Responsibilities
The Expert has a wide spectrum of responsibilities and actions. Person will be responsible for following (but not limited to) responsibilities in day-to-day work:
As the Expert of the team, he/she:
- act as the last level of escalation for the team members
- own Incident, Problem and change management process for the team
- assigns technical tasks and manages delegation
- animates the team to encourage collaboration and sharing of practices
- participates to recruitment process for the team
As the Expert of his/her scope of activity, he/she:
- is actively involved in incident management (fault investigation, resolution escalations of all monitoring alerts and user initiated problem calls/tickets) and request management
- Is the final technical approver for any changes into Sybase and PostgreSQL technology and is accountable for any technical changes in the environment from a RUN/BAU perspective
- Is involved in projects like End of Life, New Builds, migrations and technical upgrades of the solution managed by the team
- Participates in global Infra events (like Power down and DR Tests)
- ensures activity is performed in compliance with norms, standards, processes and procedures
- ensures documentation is up to date and relevant for use
- lead the continuous improvement initiatives
- responsible to drive and deliver root cause for any high severity issues
- Focus on automation and optimum use of the team to improve efficiency
- Maintain appropriate knowledge to ensure to be fully qualified to undertake the role.
- Complete all mandatory training as required to attain and maintain competence
Legal and Regulatory Responsibilities:
- Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer/Compliance Officer.
- Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.
Job Specific Environment and/or Organization
- Fluent in English
- Work schedule is mainly focused to support Asia and EMEA (Paris) time zone; however, may have to support during non-offce hours for critical incidents or escalation as per the assigned on-call support requirements;
- Rotational Shift schedule is followed;
- Work Hours: 2 PM – 11 PM SGT (with 1 week of General shift 9 AM – 6 PM SGT).
Requirements
- 8 - 10 years of Sybase & PostgreSQL DBA experience in administration and management of IT Database technologies primarily Sybase ASE & Replication , PostgreSQL cluster with replication solutions;
- Bachelors/masters/engineering graduate or equivalent technical degree in Information Technology or Computer Science;
- Knowledge of different domains of IT Security;
- Working & hands-on experience in administering the DB technologies;
- Must have experience in working in similar Production setup in Run (Operations) mode;
- Ability to apply risk based approach while working on assigned responsibilities;
- Experience in defining, implementing, and enforcing Database Security policies for data security solutions;
- Must have working experience in a Large enterprise level environment, working experience in financial organization is preferred;
- Excellent in analytical, communication and documentationskills;
- Ability to organize work and be able to priories work as per the needs of Production Operation’s needs;
- Must have strong understanding of ITIL processes and comfortable working in process oriented
