The Transformation Program Lead plays a crucial role in driving strategic change and ensuring successful program execution. This individual will lead cross-functional teams, manage stakeholder expectations, and deliver tangible business value through the implementation of transformation initiatives.
The individual will:
- Spearhead large-scale strategic change initiatives and transformation programs
- Drive efforts to boost operational efficiency, elevate customer experience, and propel business growth
- Collaborate with executive team to align program objectives with company vision and priorities
- Develop comprehensive program plans outlining timelines, resources, risk mitigation, and communication
- Ensure initiatives align with organizational needs, regulations, and market dynamics
Key job responsibilities
Program Strategy and Planning:
- Collaborate with executive stakeholders to define the strategic vision, objectives, and scope of transformation programs.
- Develop and manage comprehensive program plans, including timelines, resource allocation, risk mitigation strategies, and communication plans.
- Ensure alignment between program goals and organisational priorities, considering business needs, regulatory requirements, and market trends.
Program Execution and Delivery:
- Lead cross-functional teams, ensuring effective collaboration, communication, and coordination across different departments and stakeholder groups.
- Oversee the execution of program initiatives, monitoring progress, and ensuring adherence to established timelines and budgets.
- Identify and address potential risks, issues, and dependencies that may impact program success.
- Implement robust change management processes to facilitate the smooth adoption of new processes, systems, or organisational structures.
Stakeholder Management and Communication:
- Build and maintain strong relationships with executive leadership, program sponsors, and key stakeholders.
- Communicate program status, progress, and achievements to stakeholders through regular reporting and presentations.
- Facilitate effective decision-making by providing insights, analysis, and recommendations based on program data and industry best practices.
- Manage stakeholder expectations, address concerns, and resolve conflicts that may arise during program execution.
Continuous Improvement and Benefits Realisation:
- Establish and monitor program success metrics, ensuring alignment with desired business outcomes and value creation.
- Conduct post-implementation reviews to assess program effectiveness, identify areas for improvement, and capture lessons learned.
- Collaborate with relevant teams to sustain program benefits and drive continuous improvement initiatives.
Basic qualifications
- Experience in leading large-scale, complex transformation programs or strategic initiatives.
- Understanding of project management methodologies, risk management, and change management principles.
- Excellent communication, negotiation, and interpersonal skills to effectively collaborate with diverse stakeholders.
- Analytical and problem-solving abilities to identify and address complex challenges; Proficiency in reporting tools.
- Leadership and team management skills to motivate and guide cross-functional teams.
Preferred qualifications
- Bachelor's degree in a relevant field (e.g., Business Administration, Management, Engineering); advanced degree or relevant certifications preferred.
