As a Business Consultant for Customer Relationship Management (CRM - MS Dynamics) and Retail Banking division of a large Banking Group, you will be responsible to engage with customers across the stages of the Project Lifecycle – Requirements gathering, Mapping processes, Solution architecture & Design supporting the Quality Assurance teams through the life cycle. You shall be a subject matter expert in Payments domain with relevant experience of over 5 years, having worked on large payments transformation projects. You shall largely be a voice of Testing/Assurance teams and hold responsibility for success of System Integration Testing team.
Responsibilities-
• Interacting with business owners, product teams, product vendors, other applications owners, external customer/s and internal customers to identify requirements and deliver those within stipulated timelines.
• Responsible for leading High-Level Business & Project Review Meetings for Customer Relationship Management (CRM - MS Dynamics) and Retail Banking system modernization/transformation.
• Interacting with business stakeholders for requirements gathering, analysis, documentation etc.
• Work with the delivery / implementation teams to provide domain inputs and to ensure delivery and implementation of the proposed solution.
• Interacting with the Testing team to ensure that the requirements are clear and well understood.
• Translating business requirement document to software requirement specifications and essentially support the SIT teams
• Review test strategy & test specifications, assist in functional testing and provide UAT/BAT support
Must Have:
• Relevant experience in BFSI domain with a focus on Customer Relationship Management (CRM - MS Dynamics) and Retail Banking Domain experience & associated IT impacts, affecting the Customer Relationship Management (CRM - MS Dynamics) and Retail Banking market
• Good understanding of the global CRM Landscape and Retail Banking
• Experience of Solution Architecture / Design and Implementation of Customer Relationship Management (CRM - MS Dynamics) and Retail Banking solutions
• Should be able to able to play catalyst role between business and IT
• Good communication skills with ability to lead domain discussions with BFSI customers
