- Handle customer inquiries and technical issues via phone, email, chat, or ticketing system to provide quick and polite assistance.
- Solve technical problems reported by customers or users using troubleshooting skills for software, hardware, or network issues.
- Work with development and product teams to resolve complex issues and keep stakeholders updated.
- Meet SLAs for response times and resolutions, ensuring requests are handled on time.
Requirements:
- Diploma in Cyber Security or equivalent.
- At least 2 years of relevant working experience.
- Good knowledge of computer systems, networks, troubleshooting, and key protocols like TCP/IP and DNS.
- Comfortable to work 24x7 standby shifts.
If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]
Please note that only shortlisted candidates will be notified.
For more job opportunities, please visit our website at www.recruit-expert.com
EA Licence: 19C9701
Registration: R21100996
