Job Description:
We are looking for an experienced Production Support Specialist to join our team. This role involves providing 24/7 application support, troubleshooting, and system optimization for production systems. The ideal candidate will have hands-on experience in Java-based applications, database management, and system monitoring, preferably within the banking or anti-money laundering domain.
Key Responsibilities:
1. Rotational Shift Support:
· Provide 24/7 rotational application support, ensuring continuous system availability.
2. Incident and Problem Management:
· Manage incidents and problems to minimize service interruptions.
· Identify root causes and resolve production issues related to performance and reliability.
3. System Monitoring and Health Checks:
· Monitor production systems using tools like Grafana to ensure SLAs are met.
· Conduct regular health checks and job scheduling for optimal system performance.
4. Troubleshooting and Optimization:
· Debug and resolve production issues across the software stack, including Java, Spring Boot, and Microservices.
· Proactively identify bottlenecks and implement solutions to prevent problems.
5. System Improvement and Automation:
· Continuously improve system efficiency through job automation and performance tuning.
· Identify and fix bugs to enhance reliability.
6. Technical Expertise:
· Utilize SQL Server/Oracle databases to write and debug SQL programs.
· Manage applications in Linux/Unix and Windows environments with scripting.
· Leverage tools like GIT Bitbucket and Jenkins for version control and CI/CD processes.
· Work with technologies such as Actimize or Hadoop (preferred).
Requirements:
Experience:
• 3–5 years of hands-on experience in Java, Spring Boot, and Microservices troubleshooting.
• 3–5 years of experience in production support for banking applications or anti-money laundering systems.
• Experience with Windows and Unix/Linux environments.
Technical Skills:
• Strong expertise in SQL Server/Oracle databases, with the ability to write and debug SQL programs.
• Proficiency in system monitoring tools like Grafana (preferred).
• Knowledge of GIT Bitbucket, Jenkins, and scripting languages.
• Familiarity with Actimize, Hadoop, or similar tools is a plus.
