Key Responsibilities
Technical Delivery
- Undertake projects related to IT infrastructure (physical and virtual servers, Microsoft Exchange, Office 365, Azure, Active Directory on-premises and cloud) i.e. systems provisioning, installations, configurations as well as monitoring and maintenance.
- Plan, gather requirements, design, implement, test, troubleshoot systems as per system requirements for new or existing systems
- Provide technical support and advice to users on systems-related issues or queries
- Perform systems administration/maintenance and works toward continuous optimization of systems performance
- Standby with on-call availability with varied shifts including nights, weekends and holidays during critical cutovers, L2 support onwards
- Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations
- Cross group collaboration
- Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed
Qualifications/Experience/Knowledge
- Diploma/Degree or other equivalent
- At least 5 years of experience
- At least 2 years of project delivery experience
- At least 3 years of support experience
- Design, implement and support infrastructure projects
- Technical knowledge of on-premises (M365, Exchange 2013/2016) and email infrastructure related areas – Exchange cert renewal, CyberArk Setup
- Technical knowledge of infra stack (AAD, Active Directory migration services 2016/2019, Clustering)
- Hardware experience
- IBM, Lenovo, HPE, Dell, Huawei
- Possess strong problem-solving skills and able to prioritize and manage multiple tasks
- Strong communication skills
- Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
- Able to interact with various levels of internal and external stakeholders both in written and verbal forms
- Demonstrated project management experience handling multiple projects simultaneously
- Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements
- Added advantages:
- Powershell scripting
- ITIL Certification
- Microsoft 0365/Azure cloud certification
