Responsibilities & Duties
- Be a key player in the customer acquisition team to onboard new parents to the company's community
- Share the company's vision and recommend suitable coding programs for students
- Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
- Maintain customer relationships and build a strong the company's community.
- Act as parents’ advocate and manage relationships with them
- Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
- Work with the teaching team to assess the students and follow up with parents for conversion
- Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
- Ensure that all customer information is properly documented and updated in the CRM system
- Relationship manager for the company's community, continue to track the progress of students and maintain relationships with parents
Skills & Qualifications
- Strong communication and problem solving skills
- Driven, fast learner, proactive and ability to work in a fast-paced environment
- Organised, detail-oriented and ability to manage different projects at once
- Get things done attitude, self-driven
- Prior teaching experience, be it tutoring, or learning or team training
- Able to work on weekends (Public holiday off)
Location: West Coast Plaza
Working hours: 9am to 6pm (5 days per week, Wednesday to Sundays, PH OFF)
Salary: $2800 to $3500 per month + quarterly / annual bonus
Jessie Hoe Huey Miin
CEI R1103861
EA: 99C4599
