- Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
- Receive and handle inbound customer orders, queries and complaints (via hotline).
- Document and record customer details, queries and complaints
- Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
- Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
WA me at http://wa.me/+6598326219 or tele me at @sallytsin
For interested candidates, please send your most recent and updated resume to [email protected]
Subject heading: Contact Centre Executive
Alicia Cheong Ling Wei
R1104785
Recruit Express Pte Ltd
EA License No. 99C4599
