- Assure and meet the sales goals established for different service and trade corridors. Monitor the performance of the agency.
- Through frequent phone calls and client meetings, guarantee customer satisfaction and positive client relationships. Respond quickly to consumer complaints and take necessary action.
- Management of accounts: full accountability for all MLO/NVOCC accounts assigned to you, including basic follow-up calls and their requirements on all trade lanes.
- Active involvement in the entire sales process, including proposal, quotation, BAF notification, pricing negotiation, and closing spot ad hoc rates; ensuring Dead Freight contracts are operating well; and, if necessary, ensuring that the concerned client is contacted on a regular basis for DF arrangements.
- Determine client requirements, possibilities, and important purchasing criteria in order to offer customised solutions.
- Respond to consumer enquiries about goods and services every day.
- Find and cultivate customer recommendations
- Collaborate closely with cross-functional teams and communicate critical information.
- Keep a careful eye on product development, market circumstances, and competition.
- Discussion or interaction with agents or clients to determine the best course of action
- Taking part in the creation of marketing plans
- Create and manage a database of customers that includes records of sales activities.
Requirements:
- The candidate must have a minimum of two to three years of sales and shipping experience
- A degree or diploma in a related field such as supply chain, logistics, or maritime studies
- Positive outlook
- Has the capacity to solve problems and find the best solution
- Has excellent oral and written communication skills
- Strong project and time management abilities.
