- Oversee the HR Payment and Claims Team in ensuring the timely and accurate processing of HR transaction services for all the institutions and departments in the organisation. (e.g. Manpower Billing, Honorarium, Payment Processing, and Medical Claims related matters, etc.)
- Ensure the team’s Service Level Agreement (SLA) and Key Performance indicators (KPIs) are consistently met and work are delivered in line with the organisation’s policies and relevant Legislation requirement.
- Analyse and review work processes to improve efficiency and overall performance of the team.
- Mentor/coach team supervisors and team members for personal development and cross-team collaboration.
- Manage and drive system improvement projects across HR Group Shared Services (GSS).
- Participate in assigned taskforce to promote HR GSS values in Quality, Service and Efficiency.
Requirements
- Minimum 6 years of HR operations /shared services experience with preferably at least 3 years in people management role.
- Competent in HR system (SAP SuccessFactors), MS Office (Excel & Word) and knowledge in Robotic process automation will be preferred.
- Project management experience.
- Analytical and strong problem-solving abilities.
- High level of initiative and able to manage team and drive performance independently thru improvement of process and system enhancement
- Good team player and able to thrive in a fast-paced environment.
- Candidates msut have prior exp in Shared Services/HR Ops and supervisory exp/leading a team.
- Exp in claims management and payroll
- Candidates should be comfortable managing large volume transactions
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Kindly email your resume in a detailed Word format to [email protected]
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd
20 Cecil Street, #08-09, Plus Building, Singapore 049705
Tel: 69509745
EA Licence Number: 02C4944
EA Registration Number: R1108448
EA Personnel: Tan Lili Gesse
